SHIPPING POLICY
Order Processing
Orders are generally processed within one (1) to three (3) business days after payment confirmation.
Large orders, contractor orders, or special-order products may require additional processing time.
Delivery Coverage
We currently provide shipping throughout Malaysia.
Additional delivery charges may apply for remote locations.
Shipping Fees
Shipping fees are calculated based on:
- Shipment weight
- Package dimensions
- Delivery destination
- Courier selection
- Product category
Estimated Delivery Times
Peninsular Malaysia
1 – 5 Business Days
East Malaysia
3 – 10 Business Days
Remote Areas
Delivery times may vary depending on courier coverage.
Shipment Tracking
Tracking information will be provided whenever available.
Customers are encouraged to monitor delivery status regularly.
Customer Responsibilities
Customers must ensure:
- Accurate delivery information
- Correct recipient details
- Availability during delivery
Additional fees may apply for redelivery requests.
Delivery Delays
We shall not be liable for delays resulting from:
- Weather conditions
- Courier disruptions
- Public holidays
- Customs procedures
- Government restrictions
- Force majeure events
Risk of Loss
Ownership and risk transfer to the customer upon successful delivery by the courier service.