PRIVACY POLICY
Introduction
BRIGHTSPARK ELECTRICAL TRADING SDN. BHD. respects the privacy of our customers, business partners, and website visitors. We are committed to protecting personal information and handling all collected data responsibly, securely, and in accordance with applicable laws and regulations.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when customers access our website, create accounts, place orders, request quotations, or communicate with our business.
Information We Collect
We may collect personal information including:
- Full Name
- Company Name
- Email Address
- Phone Number
- Billing Address
- Shipping Address
- Order Information
- Payment Information
- Communication Records
We may also collect technical information such as IP addresses, browser information, operating system details, and website usage statistics.
How We Use Your Information
The information we collect may be used to:
- Process and fulfill orders
- Prepare quotations
- Coordinate deliveries
- Provide customer support
- Improve our website experience
- Communicate service updates
- Conduct internal analysis
- Comply with legal obligations
Sharing of Information
We do not sell, rent, or trade personal information.
Information may be shared with:
- Payment providers
- Courier companies
- Logistics providers
- IT service providers
- Professional advisors
where necessary to support business operations.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, or loss.
Data Retention
Information will only be retained for as long as necessary to fulfill business purposes, comply with legal requirements, resolve disputes, and maintain business records.
Customer Rights
Customers may request:
- Access to personal information
- Correction of inaccurate information
- Withdrawal of consent
- Deletion of information (where legally permitted)
Changes To This Policy
BRIGHTSPARK ELECTRICAL TRADING SDN. BHD. reserves the right to modify this Privacy Policy at any time without prior notice.